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From Our Blog

Myths About Managed IT Support
We have the opportunity to speak an almost daily basis about why people are concerned about out-sourcing some or all of their IT support to a managed services provider (MSP). Sometimes it is as simple as concern over giving up control (truly not an issue), while other times they have…
HelpDesk-Only Support Can Simplify Your IT Management
Slow tech support when you’ve got a computer or printer issue is rather frustrating. Your employee, and maybe a co-worker or two who are trying to help, have his/her productivity come to a grinding halt. Your employee is unhappy, and so are you, because it’s costing you money. Even if…
The Latest Word (but Probably Not the Last Word) on Password Security
You may not know it but the US Department of Commerce has a bureau called the National Institute of Standards and Technology (NIST for short) that developed the password standards we have been using for quite some time. The one sure thing you can count on from technology, however, is…
A Little About Technology of the Future
To get a good sense of technology of the future, think back 20 years. You probably already had computers in your office. But if you needed even the smallest shred of information in the middle of the night, you had to drive back to your office or you were stymied.…
BBB Report on Why Small & Mid-Market Business Owners Aren’t Doing More About Cyber Security
It seems that all but the largest cyber-attacks are now fading from the news. It’s certainly not because there are fewer attacks these days – the number of cyber-attacks are increasing both in number and severity. As a managed IT Support company highly focused on cyber security, we keep on top…
VoIP Telephone Training for Non-Technical Employees
Switching to a modern, feature-rich VoIP business telephone system can be a big plus for your business, adding significantly to your bottom line. But this only happens if your people understand the benefits of the system and are willing to learn how to use it. VoIP telephone systems do not…
IT Support Tech Buzzwords – Part 2
Two weeks ago, we gave you some IT terminology that have become popular among IT support technicians. As before, we included simple definitions, with links to more detailed explanations: Datafication: We know that data is increasing at an amazing rate datafication is the process through which businesses take information from…
Speeding Up Slow Running PCs
As an IT support company, we occasionally hear about slow running PCs with Windows 10. You already checked for viruses…none there…and aside from running like molasses, everything seems to be fine. Could be that your PC just has too much clutter. Clutter jams up the memory and can restrict performance…
IT Support Tech Buzzwords - Part 1
Yes, it’s true. Those of us in managed IT support have our own language and we love to use it...and it can be confusing. Remember when "On" and "Off" become "Power Up" and "Power Down"? So here are some buzzwords that have become popular over the past few years with…
Business Travel Mobile Device Security
  While the Summer vacation travel season has pretty much come to an end, this is the time of year when business travel starts to move into high gear, and since on-the-road mobile device security is an important part of managed IT support, we thought we would share some insights…
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