Specializing in Managed IT Support for SMBs

Item: Managed IT Support
Rating: 5
Author: Alycia

Secure & Reliable IT Services in Atlanta

We manage your IT, so you can manage your business. Since 1992 we have been providing process-driven and cost-effective network management and IT support services for on-premise and cloud-based environments. As your trusted partner, count on our team to keep your data secure and systems running at all times.

Novatech: The Right Choice for Your IT Support

Check out the core services that are included:

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What makes a good Managed Service Provider?

Learn more about why Novatech is the “Right Choice for Your IT Support”.

Our Approach is Innovative & Complete

Installation Services

» Solution Designers
» Project Management
» Professional Services

Technical Account Manager

» Client Advocate
» Budgets & Technology Roadmap
» Monitor Service Delivery

24/7/365 Help Desk

» Fast Response
» Avg Response Time 30 Minutes or Less
» Certified Technicians

Onsite Support

» 4 hour Mission Critical Response
» Trained & Certified Engineers
» 24x7x365 Availability

Network Operation Center

» 24x7x365 Monitoring
» Proactive Management
» Managed Backups & Security

Data Centers

» 99.999% Uptime
» Cloud Enabled and Available
» Dynamically Scalable

Full Data & Application Backup

» Dedicated Team
» Continuous Monitoring
» Routine Backup Auditing

Our People

Expert, responsive and friendly, our staff forms the foundation for premier managed IT service.

Great Customer Service
Our well-coordinated layers of oversight and guidance produce a superior customer experience.

Knowledgeable People
We hire people with industry experience and technical certifications. You don’t have time to mess around and we understand uptime is paramount.

Immediate Response
Call us and you will speak to a live person right away.

Intimacy
Our team is large enough to provide all the IT resources you’ll need, and small enough to develop a deep understanding of your business, your people, and your network.

Communication

Our Detailed Reporting

Transparency Through Reporting: Customer Service Dashboard Report (CSD)

We believe in regular reporting on both our service performance and your network, so every month we deliver a CSD Report directly to your inbox, giving you both a high-level overview for executives, and fine-grained details so technicians can drill down and assess. This information gives you a thorough look at how we are managing your network and assures that we will identify potential problems before they happen.