IT Support for Business

Monitor – Manage – Maintain

Whether you use your own equipment in your own office, or we install our equipment in your space, or we use our equipment in our highly secure Level IV facility, our service expertise will enable you to do what you do best, even better. Learn what our outsourced IT support can do for you.

Check out the core services that are included:

Our Services

24x7 Monitoring & Proactive Management

We proactively monitor and manage your core IT infrastructure 24×7, 365 days a year. Our staff works around the clock providing managed IT support services to ensure every aspect of your network and server hardware and components are fully up to date, secure and optimized.

24x7 Unlimited Technical & Onsite Support

IT support MUST be there when you need it. Running three shifts a day, our 24×7 Help Desk and onsite support team are ready to take your call at any time. Our certified, knowledgeable engineers can even resolve server and other issues in the middle of the night ― while you are sleeping peacefully.

Data Backup Management

We manage your data backups and monitor them continually to protect your data and applications 100% of the time. We provide reporting to give you peace of mind, but our round-the-clock protection means you never have to worry.

Desktop & Device Management

We eliminate the stress and strain of desktop, laptop and mobile device management by proactively managing, controlling and securing your devices, thereby increasing uptime and staff productivity. How much simpler can it be?

Managed Security

Protecting and securing your data is always our top priority. Our comprehensive service provides 12 layers of protection: We monitor and manage firewall updates, continually update anti-virus and malware protection, harden your network with a cloud-delivered, network security service and much, much more.

Expert Advice

We assign you a Technical Account Manager (TAM) who will continually review your service quality and provide proactive recommendations on how technology can further enhance your business. These recommendations, along with our Customer Service Dashboard reports, provide you the information you need to make sound business decisions.

Co-Sourced / Co-Managed IT Support

An I.T. Executive’s Best Friend

If you thought the goal of a managed IT service provider was to replace you, you could not be more mistaken. The IT executive at the typical small to mid-sized business today faces challenges that grow exponentially and our true goal is to provide you with the tools you need to overcome them. We have a team of over 30 engineers, with people certified in virtually every specialty you could want, in addition to our 24 x 7 x 365 helpdesk and field support teams. Our executive team, including Solutions Architects, is also ready to help you prepare for immediate or staged upgrades, and dealing with tricky situations before they become serious problems.

“Co-Sourcing / Co-Managing”: combining the resources of multiple entities.”

Learn More

Give us a call today and we can discuss our “ala carte menu of services” for you to evaluate and choose.

24 x 7 x 365 Network Monitoring
Preventative Maintenance
Backup Management
Level 1 Help Desk & Ticketing
Helpdesk Software as a Service
Managed IT Security
Dedicated Service Teams
Compliance Monitoring
Strategic Planning

Customer Satisfaction

With over 90% of customers happy with our service, DynaSis is proud to offer satisfaction rates well above industry averages. You can see for yourself in our latest satisfaction scores, updated in real time, right here…

Our People

Expert, responsive, and friendly, our staff forms the foundation for premier IT service.

Great Customer Service
Our well-coordinated layers of oversight and guidance produce a superior customer experience.

Knowledgeable People
We hire people with industry experience and technical certifications. You don’t have time to mess around and we understand uptime is paramount.

Immediate Response
Call us and you will speak to a live person right away.

Intimacy
Our team is large enough to provide all the IT resources you’ll need, and small enough to develop a deep understanding of your business, your people, and your network.

Our Approach is Innovative & Complete

Installation Services

» Solution Designers
» Project Management
» Professional Services

Technical Account Manager

» Client Advocate
» Budgets & Technology Roadmap
» Monitor Service Delivery

24/7/365 Help Desk

» Fast Response
» Avg Response Time 30 Minutes or Less
» Certified Technicians

Onsite Support

» 4 hour Mission Critical Response
» Trained & Certified Engineers
» 24x7x365 Availability

Network Operation Center

» 24x7x365 Monitoring
» Proactive Management
» Managed Backups & Security

Data Centers

» 99.999% Uptime
» Cloud Enabled and Available
» Dynamically Scalable

Full Data & Application Backup

» Dedicated Team
» Continuous Monitoring
» Routine Backup Auditing

Communication

Our Detailed Reporting

Transparency Through Reporting: Customer Service Dashboard Report (CSD)

We believe in regular reporting on both our service performance and your network, so every month we deliver a CSD Report directly to your inbox, giving you both a high-level overview for executives, and fine-grained details so technicians can drill down and assess. This information gives you a thorough look at how we are managing your network and assures that we will identify potential problems before they happen.