Atlanta Homebuilder JEH Homes Moves to Proactive IT Service and Problem Resolution with DynaSis
For JEH Homes, which in 2013 was named one of the Top 10 Residential Homebuilders in Atlanta, the economic recovery has meant beneficial growth in both its business and its stature. With that growth, however, came a challenge―how to ensure its technology systems were robust and well-managed enough to keep pace. For JEH Homes, fast, functional technology is vital, not only for office workers, but also for sales agents in the field.
When the company outgrew its previous IT provider, it found a new technology "home," as well―with DynaSis and its all-you-can-eat, flat-fee Digital Veins IT service package. For the solution, DynaSis migrated JEH Homes’ email to hosted Microsoft Exchange, providing company personnel with remote access to corporate email on their laptops and desktops. DynaSis also provides JEH Homes with proactive, 24/7/365 network and system monitoring, management, remote issue resolution and system updates, plus round-the-clock Help Desk with an online ticketing system that JEH Homes’ users access through a dedicated portal on their PCs.
To complete the package, DynaSis offers on-site assistance for problems that cannot be resolved remotely and helps JEH Homes manage some other hosted solutions that are outside the scope of Digital Veins’ sphere. DynaSis' IT planning experts also consult with JEH Homes on upgrades and other improvements that would benefit JEH Homes’ utilization of technology.
According to JEH Homes’ Controller Christina Campbell, the DynaSis solution and service are exactly what JEH needed to keep its own homebuilding on track. "We called DynaSis in, and they were a bigger operation with more resources than our previous provider," says Campbell. "It made sense to go with a company that was more equipped to handle our volume. DynaSis took a look at what we had, how we were setup, and where we needed to go. They presented what we needed to do, and they discovered a lot of things that should have been happening but weren't."
Backup It Up
One of the operations that wasn't happening as it should was JEH Homes’ backup procedure. Although JEH Homes had never had a backup failure, Campbell says, DynaSis gave them a strategic plan where none had existed before.
"The old IT company wasn't giving us the backup recommendations we needed, like backing up to an offsite location as a better safeguard," Campbell says. "Before we signed up with DynaSis, we didn't realize that our backups were not sufficient and were not happening often enough."
Campbell reports that DynaSis has also helped JEH Homes get a handle on its support for its remote site. Of the 36 individuals on the JEH Homes’ network, 10 are sales agents that rely on remote access to the network. "DynaSis has really stepped up; they helped us to get our remote access problems under control and provide a better system to support the agents," says Campbell.
"From a company perspective, it all really starts with agents in the field," she continues. "One of the biggest rewards we have seen is that now our remote locations are up and running smoothly. DynaSis also makes sure that our agents have access to our SharePoint site, and if they don’t DynaSis works with our SharePoint hosting company to straighten things out."
Campbell says the whole company's IT and productivity flow has improved while under DynaSis' care. "They are a really well-rounded IT company, and the Help Desk is phenomenal," says Campbell. "Our prior firm had an online ticketing system, as well, but DynaSis' response time is 10 times better now that our users have options to call or go online. We typically get a call back from DynaSis within 45 minutes―their response time is 100 times better."
Campbell also notes that DynaSis is helping JEH Homes plan for and implement the upgrades that will carry the company into the future. "It was crazy-insane, the differences in technology our people were using; the laptops and desktops," says Campbell.
"DynaSis told us, 'Eventually this is what you need to do,' and they have worked with us to make the purchases as we need them, so we didn't have to order 15 laptops at once. We give them the specs, and they deliver each unit, set it up and make sure the user is good to go."
About JEH Homes
JEH Homes is an Atlanta new home builder known for creatively designed homes with superior construction and attention to detail. With a focus on understanding and appreciating the true meaning of "Home," all of its Atlanta new homes include JEH Homes' GREENdesign Initiative smart features, remarkable value and an exceptional Worry-Free Warranty. For more information, visit www.jeh-homes.com.