Briot “Sees” Added Benefits with ITility by Novatech
“I would absolutely recommend Novatech and ITility by Novatech to other clients going forward. In fact, I already have.”– Tommy Orr Network Administrator, Briot
When Briot Network Administrator Tommy Orr needed a third-party opinion on network strategy, he immediately thought of Novatech. Orr had been impressed by Novatech when he attended an event the firm hosted, and he was quick to contact them when he needed help. As Orr discussed the network with Novatech's expert engineers, he realized ITility by Novatech would be a great fit for Briot. With 14 out of 25 employees working in the field, and the CFO traveling between the Atlanta and Canada offices, ITility by Novatech support for workshifting and remote access sold Orr.
As a cloud-based, hosted solution, ITility by Novatech delivers Briot's data and applications over the Web from the Novatech hosting servers to Briot workstations or any other Internet-connected computer. Employees access the network seamlessly, using a dedicated, secure online user interface. This not only enables Briot employees to access work from any of their offices, or from home or other locations, but it also gives Briot's road warriors a flexible, convenient and fully provisioned work experience no matter where they travel. "ITility by Novatech has changed our business by making it easier to connect remotely, which has been key to servicing our clients," says Orr.
Beyond workshifting flexibility, ITility by Novatech also incorporates 24/7/365 monitoring and maintenance of the equipment and automated backups of Briot's cloud server. This has enabled Orr to eliminate his network maintenance schedule. "I no longer have to buy or maintain server room equipment, so it takes a lot of worry out of my job," says Orr. "Plus, I am free to work on improving the performance of our products and invest my time in other high-level tasks."
When asked how he feels about the level of Novatech's expertise, Orr replied, "I am very pleased with Novatech. There is always someone available to answer my questions, and if they cannot answer right away, they work to find the answer until the problem is solved. They address my tickets within 2-3 minutes and always check with me to make sure everything is working before they close out an issue."
Briot has been working with Novatech since 2009, and Orr says they have always stayed on top of any needs or concerns that arose. "ITility by Novatech gives me the freedom to work on other business tasks, and it saves us money," says Orr. "I would absolutely recommend Novatech and ITility by Novatech to other clients going forward. In fact, I already have."