By the DynaSis Team
On Tuesday, June 14, 2016 from 12:00-2:00 pm, the DynaSis Team will host an Open House at its new headquarters, located at 950 North Point Parkway, Suite 300, Alpharetta, Georgia. All of DynaSis customers, partners and associates, as well as local media, are invited to attend. At the event, one of our favorite local barbecue restaurants, ‘cue, will serve a luncheon to all attendees.
DynaSis’ move marks a milestone for our organization, as we have not only doubled our size but also expanded our systems to enhance the IT support and IT services we offer our customers. Recognizing the increasing challenge that small and midsized businesses (SMBs) face in today’s technology-centric, threat-laden landscape, DynaSis has taken significant steps to ensure it will remain the area’s most proactive managed services provider in coming years.
A recent study of IT security among SMBs, conducted by Wakefield Research, found that only 37 percent of IT decision makers felt their organizations were fully prepared to manage IT security and protect against threats. Equally concerning, fewer than 25 percent have a dedicated, in-house cybersecurity team or individual. Improvements we have incorporated into our new facility to directly address these shortfalls for SMBs include:
During the event, visitors will have the opportunity to meet some of the DynaSis Team as we lead guided tours that showcase our new offices and equipment and explain the inner workings of the Managed IT Services model. As a thank-you to the Atlanta community for its years of support, we will also donate $10 to the Atlanta Community Food Bank (ACFB) for every Open House attendee. For the convenience of attendees, we can accept donations of canned and boxed goods and forward them to the ACFB on donors’ behalf.
For more information, or to RSVP, please email events@DynaSis.com
For small to midsized business owners and executives who are concerned about managed IT support services and network threat protection, DynaSis is one company that has been at the forefront since 1992. In this ever evolving world of cybercrime, crypto virus and network access protection have become critical to every company’s security. DynaSis also provides 24 x 7 x 365 outsourced IT services, with its own trained staff for helpdesk, real-time monitoring and the DynaSis Business Cloud, for highly secure data storage and backup. You can find out more by calling us at 678.218.1769, or checking out our website at www.DynaSis.com.
DynaSis, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), today announced that ENT of Georgia has hired it to provide 24/7 systems management and support for nearly two dozen locations. The metro-Atlanta-based practice of otolaryngology specialists selected DynaSis for its comprehensive approach and round-the-clock protection.
"We were previously using an individual IT professional, but as our IT requirements expanded in order to meet the mandates of HIPAA [Health Insurance Portability and Accountability Act], we realized we needed more attention," said ENT of Georgia COO Debbie Olmos. "I wanted someone with deep IT experience and 24/7 access that understood the healthcare environment—the need to keep us up and running, provide remote support and ensure we had the security features needed to comply with HIPAA regulations."
For ENT of GA, DynaSis has implemented 24/7 systems management and proactive troubleshooting of 21 off-premise servers, as well as support-desk assistance for more than 125 end users and more than 200 devices across 18 Atlanta-area sites. DynaSis also provides support for remote staff including triage nurses and surgery schedulers and assists with support and complex upgrades for the company's medical software platform.
"DynaSis has a long track record of adapting well to most any vertical specialty," said DynaSis President Dave Moorman. "Our deep expertise with IT systems and networks, paired with our experience working with industry-specific software vendors, gives us the breadth of competency ENT of GA needed for its efforts."
About ENT of GA
ENT of GA is a comprehensive otolaryngology group of specialists dedicated to providing a full spectrum of high quality ENT care to all who seek its services. The established group of otolaryngologists has been serving the metro Atlanta area for the past 20 years. ENT of GA’s physicians treat patients from infancy to adulthood and have medical staff privileges at major area hospitals and health systems. ENT of Georgia is a group of highly trained, board-certified otolaryngologists, who use the latest treatments and technologies to ensure the highest quality of care for patients of all ages. For more information, visit www.entofga.com.
DynaSis is a managed IT service provider for small and medium-sized businesses in Atlanta, Georgia. Whether you are looking for Backup, Continuity & Recovery, Cloud Services, Network & Server Management, Outsourced IT Support, or Managed Security, DynaSis is your trusted partner. For more information visit www.dynasis.com.
DynaSis, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), today announced that it is transitioning Gardner Metal Systems, Inc. (GMS) to its innovative, hybrid on-premise and cloud-based IT solution, Ascend.
As part of the package, DynaSis has upgraded Gardner Metal Systems’ data servers and replaced the company’s Exchange server and its Microsoft office productivity software with the cloud-based solution, Microsoft Office 365. Under the terms of the arrangement, DynaSis will also upgrade or replace GMS’ equipment, as appropriate, for a fixed monthly fee.
“We had already had a major catastrophe with our server―a hard drive failure―and I didn’t want to deal with that again,” said Systems Manager Rodney D. Lester. “And, to upgrade our licenses of Office would have cost $400 per workstation, but with Office 365 we pay $15 per month, per seat.”
With Ascend, GMS will also enjoy complete IT monitoring, maintenance, support and Help Desk at no extra charge. “Previously, I was the IT guy, and if something happened to me there would be no one to understand what was going on,” said Lester. “Now DynaSis is ‘the IT guy.’ If a server blows up or some other problem pops up, they pay to fix it.”
“So many SMBs find themselves in this position, with aging hardware and software that will cost a small fortune to upgrade and maintain,” said Chas Arnold, DynaSis' executive VP of Business Development. "With Ascend, we cover all the equipment acquisition costs as well any costs associated with keeping it operating in peak condition. Since we bear the cost of replacing equipment if it fails, it is in our best interest to ensure everything runs smoothly."
DynaSis, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), today announced that it has transitioned JDR Enterprises, Inc. to its industry-leading, Digital Veins solution for automated problem resolution and proactive IT support. The global developer of site-water drainage solutions, including the innovative J-DRain line, has also contracted with DynaSis for hosted Microsoft Exchange and website hosting services.
"With our previous IT provider, we were having a lot of issues—especially email issues—that the company could not resolve or didn't know how to fix," said JDR Enterprises, Inc. VP of Operations Ryan Hatrak. "DynaSis takes a different approach. They are proactive about finding and addressing issues before problems arise."
With Digital Veins, JDR Enterprises will enjoy the benefits of 24/7/365 IT systems and desktop management, automated data backup and disaster recovery, managed security services and automated Help Desk and onsite support, in addition to hosted Exchange and website hosting.
Hatrak found DynaSis through an online search after the company decided that monetary losses from international emails not going through had become unacceptable. DynaSis transitioned JDR Enterprises to a new email platform (Microsoft Exchange) which has largely resolved the company's email challenges. "If there is an issue—and there are always going to be some issues—they can tell us why something isn't working and help us get it fixed." Hatrak said.
"In today's fast-paced business environment, email communication is becoming mission critical, especially for firms with a large international customer base," said Chas Arnold, DynaSis' executive VP of Business Development. "It was essential that we could provide JDR, not only with proactive, best-practices IT support and management, but also with a reliable, trusted email solution that will support their business activities now and in the future."
DynaSis, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), today announced it has completed its implementation of Digital Veins and Hosted Microsoft Exchange for Atlanta new home builder JEH Homes. Recently named one of the Top 10 Homebuilders in Atlanta, JEH Homes chose DynaSis to provide a comprehensive solution that would support its growing operations.
“Over the last nine months, we moved to a new office and realized we needed a new IT solution—someone bigger, with better customer service, that could meet our needs on a higher level,” said JEH Homes Controller Christina Campbell. “DynaSis is providing us with an overall complete IT solution—support for hardware; software; servers; technical issues; they cover it all. They are a one-stop shop for us.”
For the solution, DynaSis transitioned JEH Homes’ email to hosted Microsoft Exchange, providing company personnel with remote access to corporate email on their laptops and desktops. DynaSis also provides JEH Homes with Digital Veins, which provides them with proactive, 24/7/365 system monitoring, management, remote issue resolution and system updates, plus round-the-clock Help Desk, which JEH Homes’ users can access through a dedicated portal on their PCs. As a final piece of the puzzle, DynaSis on-site assistance for problems that cannot be resolved remotely and also consults on any upgrades and other improvements that would benefit JEH Homes’ utilization of technology.
“With our former IT company, we were lacking customer service, and everything they did was a Band-Aid-type fix, and then we would have the same problem two weeks later,” said Campbell. “DynaSis seems more knowledgeable. If an issue comes up, they diagnose it very quickly and are extremely quick to fix it so we can stay on track.”
“Companies such as JEH Homes, with sales people working in the field, need trustworthy, reliable access to IT wherever they are, so they can be productive,” said DynaSis’ JEH Homes Account Manager, David Arber. “If their system is down, they aren’t writing contracts—and the company is not making money. Our focus is on ensuring JEH Homes employees have fast, uninterrupted access to the information they need, no matter when or where they need it.”
Alpharetta, Georgia – DynaSis, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), today announced a partnership with Veeam, a leading provider of disaster recovery services for small and medium-sized businesses (SMBs). Partnering with Veeam gives DynaSis yet another best-practices disaster recovery option for its clients. For customers that prefer to retain a traditional, physical backup solution, DynaSis will continue to offer robust disaster recovery support.
“Current best practices for backup and recovery recommend virtual imaging to cloud-based data centers, and we believe that trend will only escalate as more companies recognize the security and convenience enabled by cloud solutions,” said DynaSis President Dave Moorman. “DynaSis has always ridden on the leading edge of technology, and this partnership with Veeam keeps us in that position.”
With the Veeam solution, DynaSis customers’ data and servers will be replicated from their virtual servers to DynaSis offsite data centers, eliminating the need for onsite backup appliances or servers. Customers will enjoy instant file-level recovery, application-item recovery and virtual server recovery plus deep support for VMware and Hyper-V virtualization environments. Veeam’s software-agent-free solutions are optimized for virtual environments, making them more cost effective and efficient than physical (hardware-based) backup solutions.
“DynaSis has built its reputation on anticipating customer needs rather than responding to them after the fact, said Moorman. “Adding Veeam to our line-up of disaster recovery solutions gives customers a full palette of options to meet their current and future requirements.”
DynaSis, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), today announced the launch of a new, high-availability monitoring and alerting service. The service conducts analysis and inspection of DynaSis customers’ on-site infrastructure and networks, 24/7/365, scanning for issues such as low disk space, servers being overwhelmed by too many user requests and unable to process them efficiently, and other problems that affect availability and performance. Offered at no additional charge to DynaSis’ managed services customers, it adds a further layer of scrutiny on top of DynaSis’ already robust network and infrastructure management and maintenance solutions.
“We’re constantly introducing improvements to increase the value of our services to customers, and this monitoring solution is an example,” said DynaSis President Dave Moorman. “Already, we have identified and helped avert low disk-space issues in advance that have prevented clients from reaching disk capacity and jeopardizing system continuity.”
With the new service, which is fully cloud-based and automated, engineers in DynaSis’ network operations center see a dashboard of the customers’ infrastructure at all times. If issues arise, engineers receive either an email, text message or phone notification, depending on the urgency of the situation. In the case of a physical limitation such as a low disk issue, engineers hear an audible alert so they can notify the customer and increase disk space allocations.
Should a customer bring a new storage device online, the service will detect that device, autoconfigure itself to monitor it, and send an alert of the activity to ensure it was authorized. On the client side, the service installs a software agent that monitors activity unobtrusively and with no performance degradation. The agent sends only outgoing signals to DynaSis’ network operations center, completely eliminating the possibility the service could open vulnerabilities in the client’s system.
“This intuitive, automated service ensures our customers have the best possible operating environment, around the clock,” says Moorman. “We can also retain event logs for up to one year, letting us identify recurring trends, such as periods of high-capacity usage, that help us make beneficial recommendations to our customers, moving forward.”
As part of its continuing effort to provide customers with the best service in the IT industry, DynaSis—Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs)—today announced its backup audit program. These audits confirm the integrity of the backups DynaSis performs for its customers and gives them the opportunity to review their backup program and adjust it easily if desired.
“DynaSis has always prided itself on maintaining 100% data integrity for its customer backups, but we want our clients to be confident we are performing backups to their precise specifications at all times,” said DynaSis President Dave Moorman. “To this end, we have created a formalized audit process wherein a dedicated, professional auditor reviews and documents both the efforts of our software engineers and the parameters of all our backups. We’ve already completed two of these bi-annual audits and in both cases; the results confirmed our superior level of service excellence.”
Although the internal audit ensures client specifications are being rigorously adhered to, DynaSis wanted to take its service a step further. Beginning in 2013, all customers receive a document after each audit that details the parameters of their backups, including the volumes, drives and folders being archived as well as each backup’s frequency, retention policy and size.
The report also includes recommendations for improvements, such as additional server space needed to complete the backup process moving forward. Customers then have the opportunity to evaluate and approve the parameters of their backups, down to the file level, and approve or reject the recommended changes.
The auditing process is totally transparent and non-disruptive to the customer, yet the reports give them insight into their backups and enable them to confirm their needs haven’t changed since the last audit. This gives customers an easy opportunity to remove backup exclusions, include new data pools if desired, order more storage and perform other tasks within one quick review.
A DynaSis representative meets with each customer to go over the audit results and have them verify that the backup parameters are 100% in accord with their wishes. After that, the customer signs the Backup Approval document and DynaSis returns to its customary behavior of backing up customer data quickly and with no fanfare.
“The bi-annual audit is designed to be a milestone that makes it easy for our clients to review and approve their backup process, but it is not an exclusive opportunity,” says Moorman. “If a customer discovers between audits that their needs have changed or they missed asking us to back up an important particular drive, folder or file, we are always willing to help them make a change at any time.”
As we turn the page on the calendar to 2013, we would like to take a moment to first, thank each and every one of our clients for their business in 2012. Each customer is very important to us. That is why we took the time last year to make serious investments in personnel and infrastructure -- to help promote service excellence -- and in technology -- to better safeguard their technology assets and data.
In this update, I’ve taken the time to detail the achievements and accomplishments that we believe make us Ready for Business in 2013. I hope you’ll take the time to review.
Many of our customers are moving to cloud-based solutions, so we made that an area of special focus in 2012 and expanded the number of SANs (storage area networks) and servers at our data center by 300%.
Whichever application or business process you’re ready to move to the cloud, we’re ready to make sure it works for you.
In parallel to the growth of our data center resources has been a 20% increase in the number of employees working in our NOC (network operations center), the logistical center of our preventative maintenance service.
You’ve been diligent about your backups but until you actually need them, how can you be certain they work as promised? To ensure our dedicated backup engineers are performing all backups to the precise specifications of the customer, we hired a professional auditor to perform twice-yearly audits beginning in 2013. After each audit, customers receive a document that details the parameters of each backup, including the volumes, drives and folders being archived as well as each backup’s frequency, retention policy and size.
Certifications are awarded to our individual technicians when they participate in training on different technologies. Certifications our team received this year covered products and platforms from Microsoft, DELL, SonicWALL, Apple, PowerVault, EqualLogic, Compellent, Cisco and more.
Competencies are awarded to our company as a whole when a certain volume of staff receive a certification or award. Microsoft has raised the bar on their partner program, making it more difficult to receive and maintain partner status and competencies. We were awarded renewal of four competencies from Microsoft that recognize our combined expertise for their Desktop, Server, Hosting and Mid-Market focuses.
Now when you require on-site support, we are able to get there faster and be better prepared to service you.
When we say we’re Ready for Business, we mean we’re ready to help you operate your business – with all of these great new abilities. But don’t think we’re stopping to rest. Already our plans for 2013 go far beyond to a multitude of new customer service and support improvements. Hold tight. It is going to be a great year!
DynaSis, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), today announced that Dell has certified it as a Preferred Partner in the hardware company’s PartnerDirect program. Per Dell, companies that reach the coveted Preferred Partner status with Dell are recognized as experts in key Dell offerings. They also must complete specific competency requirements; DynaSis is certified for Dell’s requirements in Server Competency, Storage Competency, and Networking & Security Competency in both Networking and Security specializations.
“Dell is a leading provider of IT solutions and services, and DynaSis has enjoyed a long and fruitful relationship with the company,” said DynaSis President Dave Moorman. “Achieving Preferred Partner status is another milestone in our mission of providing world-class service and solution excellence to our customers.”
DynaSis certification to four competencies far exceeds the minimum for Preferred Partner certification (one competency). In order to receive recognition for these competencies, members of DynaSis’ technical staff were required to complete training and demonstrate proficiency in areas such as Dell PowerVault Storage, Dell Blade Server Administration & Configuration, Certified SonicWALL Security Administrator, and many more.
In addition to confirming DynaSis’ advanced expertise in key Dell solutions and services, Preferred Partner status also provides benefits DynaSis can leverage for its customers’ benefit. These include potential access to seed units for customer demonstrations and Partner Resource Desk access.
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell is a leading global systems and services company and No. 34 on the Fortune 500. For more information, visit www.dell.com, or to communicate directly with Dell via a variety of online channels, go to www.dell.com/conversations.
DynaSis is a managed IT service provider for small and medium-sized businesses in Atlanta, Georgia. DynaSis specializes in offering on-premise and on-demand managed IT service plans, managed hosting and professional equipment installation. For more information about DynaSis’ services visit www.dynasis.com.