As we turn the page on the calendar to 2013, we would like to take a moment to first, thank each and every one of our clients for their business in 2012. Each customer is very important to us. That is why we took the time last year to make serious investments in personnel and infrastructure -- to help promote service excellence -- and in technology -- to better safeguard their technology assets and data.
In this update, I’ve taken the time to detail the achievements and accomplishments that we believe make us Ready for Business in 2013. I hope you’ll take the time to review.
Many of our customers are moving to cloud-based solutions, so we made that an area of special focus in 2012 and expanded the number of SANs (storage area networks) and servers at our data center by 300%.
Whichever application or business process you’re ready to move to the cloud, we’re ready to make sure it works for you.
In parallel to the growth of our data center resources has been a 20% increase in the number of employees working in our NOC (network operations center), the logistical center of our preventative maintenance service.
You’ve been diligent about your backups but until you actually need them, how can you be certain they work as promised? To ensure our dedicated backup engineers are performing all backups to the precise specifications of the customer, we hired a professional auditor to perform twice-yearly audits beginning in 2013. After each audit, customers receive a document that details the parameters of each backup, including the volumes, drives and folders being archived as well as each backup’s frequency, retention policy and size.
Certifications are awarded to our individual technicians when they participate in training on different technologies. Certifications our team received this year covered products and platforms from Microsoft, DELL, SonicWALL, Apple, PowerVault, EqualLogic, Compellent, Cisco and more.
Competencies are awarded to our company as a whole when a certain volume of staff receive a certification or award. Microsoft has raised the bar on their partner program, making it more difficult to receive and maintain partner status and competencies. We were awarded renewal of four competencies from Microsoft that recognize our combined expertise for their Desktop, Server, Hosting and Mid-Market focuses.
Now when you require on-site support, we are able to get there faster and be better prepared to service you.
When we say we’re Ready for Business, we mean we’re ready to help you operate your business – with all of these great new abilities. But don’t think we’re stopping to rest. Already our plans for 2013 go far beyond to a multitude of new customer service and support improvements. Hold tight. It is going to be a great year!