DynaSis, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), today announced that it has transitioned JDR Enterprises, Inc. to its industry-leading, Digital Veins solution for automated problem resolution and proactive IT support. The global developer of site-water drainage solutions, including the innovative J-DRain line, has also contracted with DynaSis for hosted Microsoft Exchange and website hosting services.
"With our previous IT provider, we were having a lot of issues—especially email issues—that the company could not resolve or didn't know how to fix," said JDR Enterprises, Inc. VP of Operations Ryan Hatrak. "DynaSis takes a different approach. They are proactive about finding and addressing issues before problems arise."
With Digital Veins, JDR Enterprises will enjoy the benefits of 24/7/365 IT systems and desktop management, automated data backup and disaster recovery, managed security services and automated Help Desk and onsite support, in addition to hosted Exchange and website hosting.
Hatrak found DynaSis through an online search after the company decided that monetary losses from international emails not going through had become unacceptable. DynaSis transitioned JDR Enterprises to a new email platform (Microsoft Exchange) which has largely resolved the company's email challenges. "If there is an issue—and there are always going to be some issues—they can tell us why something isn't working and help us get it fixed." Hatrak said.
"In today's fast-paced business environment, email communication is becoming mission critical, especially for firms with a large international customer base," said Chas Arnold, DynaSis' executive VP of Business Development. "It was essential that we could provide JDR, not only with proactive, best-practices IT support and management, but also with a reliable, trusted email solution that will support their business activities now and in the future."