DynaSis, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), today announced it has completed its implementation of Digital Veins and Hosted Microsoft Exchange for Atlanta new home builder JEH Homes. Recently named one of the Top 10 Homebuilders in Atlanta, JEH Homes chose DynaSis to provide a comprehensive solution that would support its growing operations.
“Over the last nine months, we moved to a new office and realized we needed a new IT solution—someone bigger, with better customer service, that could meet our needs on a higher level,” said JEH Homes Controller Christina Campbell. “DynaSis is providing us with an overall complete IT solution—support for hardware; software; servers; technical issues; they cover it all. They are a one-stop shop for us.”
For the solution, DynaSis transitioned JEH Homes’ email to hosted Microsoft Exchange, providing company personnel with remote access to corporate email on their laptops and desktops. DynaSis also provides JEH Homes with Digital Veins, which provides them with proactive, 24/7/365 system monitoring, management, remote issue resolution and system updates, plus round-the-clock Help Desk, which JEH Homes’ users can access through a dedicated portal on their PCs. As a final piece of the puzzle, DynaSis on-site assistance for problems that cannot be resolved remotely and also consults on any upgrades and other improvements that would benefit JEH Homes’ utilization of technology.
“With our former IT company, we were lacking customer service, and everything they did was a Band-Aid-type fix, and then we would have the same problem two weeks later,” said Campbell. “DynaSis seems more knowledgeable. If an issue comes up, they diagnose it very quickly and are extremely quick to fix it so we can stay on track.”
“Companies such as JEH Homes, with sales people working in the field, need trustworthy, reliable access to IT wherever they are, so they can be productive,” said DynaSis’ JEH Homes Account Manager, David Arber. “If their system is down, they aren’t writing contracts—and the company is not making money. Our focus is on ensuring JEH Homes employees have fast, uninterrupted access to the information they need, no matter when or where they need it.”