DynaSis, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), today announced the launch of a new, high-availability monitoring and alerting service. The service conducts analysis and inspection of DynaSis customers’ on-site infrastructure and networks, 24/7/365, scanning for issues such as low disk space, servers being overwhelmed by too many user requests and unable to process them efficiently, and other problems that affect availability and performance. Offered at no additional charge to DynaSis’ managed services customers, it adds a further layer of scrutiny on top of DynaSis’ already robust network and infrastructure management and maintenance solutions.
“We’re constantly introducing improvements to increase the value of our services to customers, and this monitoring solution is an example,” said DynaSis President Dave Moorman. “Already, we have identified and helped avert low disk-space issues in advance that have prevented clients from reaching disk capacity and jeopardizing system continuity.”
With the new service, which is fully cloud-based and automated, engineers in DynaSis’ network operations center see a dashboard of the customers’ infrastructure at all times. If issues arise, engineers receive either an email, text message or phone notification, depending on the urgency of the situation. In the case of a physical limitation such as a low disk issue, engineers hear an audible alert so they can notify the customer and increase disk space allocations.
Should a customer bring a new storage device online, the service will detect that device, autoconfigure itself to monitor it, and send an alert of the activity to ensure it was authorized. On the client side, the service installs a software agent that monitors activity unobtrusively and with no performance degradation. The agent sends only outgoing signals to DynaSis’ network operations center, completely eliminating the possibility the service could open vulnerabilities in the client’s system.
“This intuitive, automated service ensures our customers have the best possible operating environment, around the clock,” says Moorman. “We can also retain event logs for up to one year, letting us identify recurring trends, such as periods of high-capacity usage, that help us make beneficial recommendations to our customers, moving forward.”