Case Study: Zac Brown Collective

The Challenge Zac Brown Collective, formerly known as Southern Ground, was experiencing a lack of attention and service to their complex IT environment from their previous Managed Service Provider. Harold Earls, President and COO of Zac Brown Collective, stated that they have a “super serve mentality”, and therefore they expect the same in return. They […]

Case Study: Habitat for Humanity

The Challenge Over a decade ago, before Habitat for Humanity was working with Novatech, they were having issues with their previous managed service provider. They were not receiving the response time that was needed for their IT issues. The communication and reporting that they expected was not happening. It was time for them to find […]

Case Study: Center for the Visually Impaired

The Challenge Before working with Novatech, the Center for the Visually Impaired was having issues with their Managed Service Provider. Their previous provider was reactive and not proactive. The Center for the Visually impaired felt that they were constantly putting out fires and patching things. They had no real idea about the condition of their […]

Case Study: Toland Mizell Molnar

The Challenge Before working with Novatech, Toland Mizell Molnar was having issues regarding their data backups and equipment. They wanted to have their data backed up on an hourly basis and an equipment replacement schedule in place. They started their search for a Managed Service Provider to help them manage their IT issues. After speaking […]

Case Study: Communique

The Challenge Before working with Novatech, Communiqué was working with another IT partner and didn’t feel like they had a relationship where they could ask for recommendations and guidance regarding IT policies and best practices. They weren’t confident that their hardware/software was being properly backed up and protected with the latest security patches. There was […]

Case Study: Accord Services

The Challenge Accord Services was having communication issues with their previous IT provider. They did not have a dedicated account manager and were not getting timely responses. The varying support team had difficulty understanding their needs. The Solution Novatech was able to help Accord Services by providing them with a Technical Account Manager and an […]

Case Study: OnePoint

The Challenge Before working with Novatech, OnePoint was dealing with technology challenges. They were struggling to keep their operating system and equipment up to date. Their user base was growing and they needed help managing IT services for the larger group of employees. The Solution Novatech met with OnePoint and offered solutions for their current […]

Case Study: Echo Media

The Challenge Before working with Novatech, Echo Media had an in-house IT Director. When they lost their internal IT support, they had an immediate need for a Managed Service Provider with the right knowledge and skill set to handle all their IT needs. They wanted a company that they could partner with, trust and build […]

Case Study: Aegis Power Systems

The Challenge Aegis was desperately in need of an upgrade to their computers and server. They were using computers with outdated operating systems and they badly needed an update. They also needed to migrate their legacy applications and software to the new systems. In the past, Aegis had always taken care of their IT in-house. […]

Case Study: Smart Lighting Solutions

The Challenge Scarlet Deahl, Controller for Smart Lighting Solutions, recognized there was a problem with their managed I.T. service provider when she was unable to get fast response to resolve recurring I.T. problems. “We kept seeing the same problems over and over.” Among other issues, it sometimes took the provider’s service team as much as […]

Case Studies