DynaSis, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), today announced it has helped Johns Creek Baptist Church modernize its outdated technology infrastructure and IT operating model and transition the church to its Ascend solution. For the project, DynaSis designed, procured and installed new back-office server hardware, plus security and network devices, then configured the system for optimal benefit. Under the terms of the agreement, DynaSis also provides 24/7/365 managed IT services and support, with the church paying a flat monthly fee for both the services and the use of its new hardware.
“When our new Pastor, Shaun King, came on board in early 2013, part of his vision for our church was to use technology tools as a part of our ministry and we wanted to ensure we had the IT infrastructure to support those efforts,” said Johns Creek Baptist Church Director of Communications Stephanie Wright. “One of my projects was to find a vendor and overhaul everything from an IT perspective―hardware, software, wireless and networking. DynaSis won us over with its proactive approach to IT service―and its philosophy of partnership.”
For the project, DynaSis met with Pastor King, Wright and other key players, inspected the building and helped the church evaluate which approach would be both cost-effective and productive. DynaSis recommended its Ascend solution, an all-you-can-eat model whereby DynaSis owns all the installed hardware, and the customer pays a monthly fee to lease it back from DynaSis.
The Ascend solution also includes all hardware repair, upgrades and replacement, and DynaSis provides both remote and on-site troubleshooting and problem resolution, as well as proactive monitoring and problem avoidance through its network operations center.
“Our model in the past was reactive. Every time we made a call for support to our former IT provider, we got a bill,” said Wright. With DynaSis, our efforts became more proactive. They are constantly looking at our systems―checking things to be proactive about possible issues. They are looking out for us, even when we don’t know it.”
Wright is excited about the future with her church’s new IT systems―and service approach―and says she and Pastor King are hoping to eventually implement such advanced technologies as streaming live broadcasts of church sermons.
“Johns Creek Baptist Church is more than a house of worship in this area. It is a pillar of the community,” said DynaSis's Vice-President of Managed IT Services Chas Arnold. "We are delighted to bring them the latest technology with a pricing structure they can afford, and we look forward to working with Pastor King, Ms. Wright and the rest of the team for many years to come.”