By Dave Moorman, Founder and President, DynaSis
VoIP, or Voice over Internet Protocol (making voice calls over the Internet), has become almost commonplace. Many consumers and small businesses have adopted VoIP as their primary "traditional" telephone technology (in addition to their mobile service, of course). Some companies use VoIP and don't even know it. If your phone cord plugs into a modem and not a wall jack, you're using VoIP.
Sending and receiving calls over the Internet is convenient and inexpensive, but if you are not taking advantage of the benefits of cloud-based telecommunications, you are missing the real power behind the technology.
With a cloud-hosted telephony solution, information about your calls, contacts and preferences can be stored on secure cloud servers and tied in with calendars and other software. This enables a variety of value-added benefits. A few of the perks include:
With cloud-based telephony, your "telephone switchboard" is in the cloud and it is more powerful than you ever imagined. Perhaps these features are already present in your current phone system but you are not using them. Or, you may need to upgrade to a more sophisticated but still affordable cloud PBX solution. A quick assessment of your current telecommunications environment by an IT expert will identify whether you require a new solution or simply need more training on your old one. To start the process, give me a call.