Alpharetta, Georgia – January 4, 2012 – DynaSis, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), announced today that LPS Laboratories, a division of Illinois Tool Works Inc. U.S. manufacturer of chemicals for industrial, aerospace, military and telecommunications facilities worldwide, has signed an agreement with DynaSis for its Digital Veins service.
Digital Veins is DynaSis' proactive IT monitoring and maintenance solution that provides 24/7/365 oversight, problem resolution and disruption prevention. Under the terms of the agreement, DynaSis will provide fully managed service for LPS on-premise equipment as well as round-the-clock Help Desk support for its workers.
“In addition to its headquarters in Atlanta, LPS has a large dispersed workforce, making remote support and problem resolution essential to its operations," says DynaSis President Dave Moorman. "With Digital Veins, it doesn't matter where or in what time zone their workers are stationed. If a problem or a question arises, there is always someone available to help."
LPS selected DynaSis after a detailed search of providers that specialize in servicing companies of equivalent size to LPS. "We narrowed it down to DynaSis as the best solution to provide the services we needed," says LPS Operations Manager Andrew Lisska. "It is very important to us that they can remotely resolve problems."
In contracting for Digital Veins, LPS is replacing its internal Help Desk solution with DynaSis 24/7/365 service, as well. "Our internal Help Desk took several days to fix problems; we’re looking to DynaSis to help resolve those things much faster," says Lisska.
About LPS Laboratories
LPS Laboratories was founded in 1961 when LPS 1® Greaseless Lubricant was first introduced. Since that time, LPS Laboratories has provided convenience-packaged maintenance chemicals to industrial, aerospace, military and telecommunications facilities world-wide. In 1999, LPS was acquired by Illinois Tool Works (ITW), of Chicago, Illinois, a 18 billion-dollar specialty products and technology company with nearly 100 years of diversified manufacturing history. LPS' world headquarters is located in Tucker, GA. For more information, visit www.lpslabs.com.
DynaSis is a managed IT service provider for small and medium sized businesses in Atlanta, Georgia. DynaSis specializes in offering on-premise and on-demand managed IT service plans, managed hosting and professional equipment installation. For more information about DynaSis services visit www.dynasis.com.