Case Study: Habitat for Humanity
“Our ongoing service with Novatech is great. My team enjoys working with both the onsite technicians as well as the voices on the phone. Implementation of services has always gone smoothly because when problems arise the team is already in place to quickly fix them.”– Aaron Sibley, Site Design and IT Project Manager, Habitat for Humanity
Over a decade ago, before Habitat for Humanity was working with Novatech, they were having issues with their previous managed service provider. They were not receiving the response time that was needed for their IT issues. The communication and reporting that they expected was not happening. It was time for them to find a managed service provider who could hold up to their expectations and help run their IT environment smoothly. Habitat for Humanity reached out to multiple providers to figure out who would be the best fit for what they were looking for.
The Novatech team visited Habitat on site and ran a network and security assessment. Once this was reviewed and analyzed, Chas Arnold, Novatech's VP of Managed IT Services, met with the CEO of Habitat for Humanity and explained the processes that Novatech could put in place for them to help things flow more smoothly and efficiently. Habitat for Humanity was pleased with what Novatech could offer in terms of IT support, partnership and communication.
“Habitat for Humanity has been a great customer since day one. We enjoy working with their staff. We want our customers to be able to focus on running their business while we manage their IT. We make sure to go the extra mile to ensure that,” said Arnold.
Novatech has been working with Habitat for Humanity since 2005. Aaron Sibley, Site Design and IT Project Manager, has enjoyed working with Novatech and feels that Novatech acts in a proactive manner to bring issues to his attention before they become problems. "Because of this we almost always have a solution in place long before it is needed. Everything that I have ever used Novatech for, both collaborations and big projects, have run very smooth and on time,” said Sibley.